Most managers know the feeling—that potent mixture of embarrassment, pity, and frustration. It seems to start somewhere in your gut, and usually ends with a barely perceptible wince or sigh. Perhaps it came after a particularly tone-deaf comment or an awkward interaction with a client. Or, maybe it was a […]

Everybody talks about a win/win, even Michael Scott.  The problem is, most people operate from a framework that doesn’t really allow for win/win. At their core, most people really believe that for me to win, someone else has to lose. Let me give you a conceptual example—for instance, power. Most […]