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March 7, 1993

7. Owning Up

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You work at a local auto body shop. A family comes in to drop off their SUV for damages and repairs. Though they called you two weeks ago, you forgot to order the parts so that they would be waiting for the appointment and the family could get their car out in one week, as promised. When they come by to drop off the car you know that they will not get their vehicle back for three weeks. Do you just sit on that information to keep their business? Or do you step up to the plate and disclose the truth?

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