September 19, 1990

Think before you speak.

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Use the “P” word carefully. Count the cost of keeping a promise before you make it—not after. Clear communication on your ability to back up what you say will set the proper expectation for those you deal with. Please note: If you feel there’s a good chance you’ll be unable to fulfill your commitment, then don’t promise a fulfillment! Instead communicate clearly that you are going to try hard to fulfill it, but there is a chance it will not happen. We should make a promise only when we are willing to allocate whatever time and resources it takes to back it up.

Undertake not what you cannot perform, but be careful to keep your promises.–- George Washington

● What is one practical way you could implement the “think before you speak” challenge?

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