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Leadership Development

Four Questions Before You Invest

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What’s worth saying yes to? Every foundation and every venture capital firm have to answer this question on a perpetual basis. So do many people this time of the year facing requests for year-end giving show up in the mailbox or the inbox. I’ve been asking and answering this question […]

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The Universal Guide of all Human Services

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Any frequent flier knows there’s a spectrum of airplane problems that can occur. On one end is “No peanuts.” That one is mildly disappointing but certainly livable. On the other end is the plane crash. In between is everything from the airline magazine with the Sudoku already filled in to […]

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6 Mistakes in Managing High Performers

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The mere presence of talent doesn’t guarantee success. In fact, the presence of extraordinary, unprecedented talent doesn’t even guarantee success. If it did, Michael Jordan and Scottie Pippen would have won titles with Doug Collins as their coach, and Shaq and Kobe would have won under Del Harris and Kurt […]

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3 Sources of Superior Performance

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“Ma’am, can we step to the side and talk about it?” That’s what I heard this young assistant manager say, and when I heard it, I was thinking, “This is going to be good.” If I hadn’t already been sitting down, I would have pulled up a chair and watched. […]

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The Relatable Producer: Being Results-Driven and People-Focused

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Going into the 21st century, Peter Drucker wrote, “The most valuable assets of a 20th-century company were its production equipment. The most valuable asset of a 21st-century institution, whether business or nonbusiness, will be its knowledge, workers, and their productivity.” Two decades into the century, Drucker’s words prove prophetic. The […]

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Embracing Team and Performing Alone

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In the summer of 2004, America sent its “Dream Team” of the world’s best basketball talent to the Olympics in Athens, Greece, for the much-heralded return of the Olympiad to its motherland. However, the Dream Team proved a poor advertisement for the pure virtue of sporting excellence that the Olympic […]

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Macro, Micro and Non-Managers

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Micromanagement comes naturally at a start-up. You know this if you’re a founder. You micromanage either because you’re the only employee or because every detail feels so important to get right. But then the business grows. And you’re no longer a one-man band. You realize that you’re not going to […]

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5 Tests of a Leader

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Some storms brew on the horizon. We can see them coming and we have time to maneuver. Other storms just drop out of the sky suddenly like a raging tornado, wreaking havoc on anything in its path. The storms of the heart are no different. But make no mistake about […]

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