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Organizational Strategy

“My Pleasure”

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Chick-fil-A is revolutionizing the cable repair business. Maybe that’s a tad overstated, but the other day, the cable repairman at my house answered my “thank you” with a “my pleasure.” And when you hear the phrase, “my pleasure,” you think of Chick-fil-A. The story behind the implementation of the phrase […]

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Let Your Best Employees Go

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Anybody who knows me knows I love to fish. I agree with Chuck Clark, who said, “Three-fourths of the Earth’s surface is water, and one-fourth is land. It is quite clear that the good Lord intended us to spend triple the amount of time fishing as taking care of the lawn.” […]

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Four Phases of Employee Development

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All three of my millennial children have experienced “new” with their jobs in the last few years. Two started new jobs and one just got a promotion and hired her first team members. The early report is everyone is doing fine (including their respective companies). I wonder if their training […]

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Three Stages of Business Growth

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The other day I was headed to a meeting in Bentonville, which is just a quick, 25-minute drive north from my home. As I passed one development after another, I thought, Gosh, there has been so much change in Northwest AR since my wife and I arrived here in 1985. […]

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The Three Core Parts of an Effective Leader

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If you’re a mindful, effective leader, you will have three parts to your core: Strategy, Leadership, and Impact. Everything you are and do is anchored to one of these terms. I’ve been guiding CEOs, business owners, and senior leaders for over three decades against this core. Every meeting, every task, […]

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The Ol’ DMV Experience

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Here’s what I learned at a Christmas party during the holidays: everyone has a DMV story. We were making small talk around our kitchen table and the topic turned to what people were hoping to squeeze in during the holidays. I shared that I had four days left to get […]

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Five Tips for Better Fundraising

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Giving USA reported that Americans donated $410 billion to charitable causes in 2017, and nearly a third of that was given to religious groups. That’s a lot of people asking someone else to fund their passion. But whether the ask is for the church, a parachurch organization, a mission trip, […]

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Two Common Mistakes in Hiring

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These guys probably shouldn’t have a job. Or at least the job they have. You probably could have avoided that hiring mistake, but the reality is, if you’ve hired more than a couple of people, you’ve probably made your own hiring mistakes along the way. In my work and experience, […]

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