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Organizational Strategy

The Risk in Hiring

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In his book, The Frontiers of Management, business guru Peter Drucker wrote the following about people decisions: “No other decisions are so long lasting in their consequences or so difficult to unmake. And yet, by and large, executives make poor promotion and staffing decisions.” In fact, Drucker observed that the “batting average” of […]

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Is Your Strategy Useful?

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I get paid to deliver strategy. These requests come through telephone calls or casual lunches or formal whiteboard sessions with business owners, entrepreneurs, or senior leaders, but the assignment is always the same: come in, analyze a situation, and provide useful information that will either reverse downward trends or accelerate […]

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How Many Yeses Do you Have in the Bank?

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Every “yes” carries a cost. We usually think that “no” carries the big cost, but a “yes” can even be more expensive than a “no.” Not long ago, I spent the day with a young entrepreneur whose business was growing at a phenomenal rate. The company was in a market-pull […]

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Know Your Core Business

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There’s a fast-food burger place a couple miles from my house. I don’t eat there except for the occasional 6:00 a.m. biscuit run when I’m headed out to do some fishing. It’s at a major intersection, though, so I see it all the time. A few weeks ago, I was […]

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Get Going in the Gig Economy

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It was the Panera in San Antonio that brought it home to me. I was in San Antonio recently for some meetings. After a breakfast meeting, I had a couple hours to kill before the next one, so I made my way to a Panera to knock out a few […]

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“My Pleasure”

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Chick-fil-A is revolutionizing the cable repair business. Maybe that’s a tad overstated, but the other day, the cable repairman at my house answered my “thank you” with a “my pleasure.” And when you hear the phrase, “my pleasure,” you think of Chick-fil-A. The story behind the implementation of the phrase […]

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Let Your Best Employees Go

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Anybody who knows me knows I love to fish. I agree with Chuck Clark, who said, “Three-fourths of the Earth’s surface is water, and one-fourth is land. It is quite clear that the good Lord intended us to spend triple the amount of time fishing as taking care of the lawn.” […]

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Four Phases of Employee Development

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All three of my millennial children have experienced “new” with their jobs in the last few years. Two started new jobs and one just got a promotion and hired her first team members. The early report is everyone is doing fine (including their respective companies). I wonder if their training […]

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Three Stages of Business Growth

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The other day I was headed to a meeting in Bentonville, which is just a quick, 25-minute drive north from my home. As I passed one development after another, I thought, Gosh, there has been so much change in Northwest AR since my wife and I arrived here in 1985. […]

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