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The Risk in Hiring

In his book, The Frontiers of Management, business guru Peter Drucker wrote the following about people decisions: “No other decisions are so long lasting in their consequences or so difficult to …

Is Your Strategy Useful?

I get paid to deliver strategy. These requests come through telephone calls or casual lunches or formal whiteboard sessions with business owners, entrepreneurs, or senior leaders, but the assignment i…

Know Your Core Business

There’s a fast-food burger place a couple miles from my house. I don’t eat there except for the occasional 6:00 a.m. biscuit run when I’m headed out to do some fishing. It’s at a major interse…

Get Going in the Gig Economy

It was the Panera in San Antonio that brought it home to me. I was in San Antonio recently for some meetings. After a breakfast meeting, I had a couple hours to kill before the next one, so I made my …

“My Pleasure”

Chick-fil-A is revolutionizing the cable repair business. Maybe that’s a tad overstated, but the other day, the cable repairman at my house answered my “thank you” with a “my pleasure.” And …

Let Your Best Employees Go

Anybody who knows me knows I love to fish. I agree with Chuck Clark, who said, “Three-fourths of the Earth’s surface is water, and one-fourth is land. It is quite clear that the good Lord int…

The Ol’ DMV Experience

Here’s what I learned at a Christmas party during the holidays: everyone has a DMV story. We were making small talk around our kitchen table and the topic turned to what people were hoping to squeez…

An Idea Is Not a Business!

I have to say this once a week to someone about something: “An idea is not a business.” An idea is an idea. Granted, not all ideas are equal. Some ideas are evolutionary, some are revolutionary, a…

Legacy Vs New Customers

Age matters! How old is your company or organization? If your company or organization is older than 15 years, one of your biggest challenges might be how to honor and optimize your legacy customers (t…

Think // Plan // Do

I don’t just coach CEOs. I own or co-own some small businesses as well. In a couple of them I am instituting a framework called Think/Plan/Do. I’m convinced that every successful business and orga…
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