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“My Pleasure”

Chick-fil-A is revolutionizing the cable repair business. Maybe that’s a tad overstated, but the other day, the cable repairman at my house answered my “thank you” with a “my pleasure.” And …

Let Your Best Employees Go

Anybody who knows me knows I love to fish. I agree with Chuck Clark, who said, “Three-fourths of the Earth’s surface is water, and one-fourth is land. It is quite clear that the good Lord int…

The Ol’ DMV Experience

Here’s what I learned at a Christmas party during the holidays: everyone has a DMV story. We were making small talk around our kitchen table and the topic turned to what people were hoping to squeez…

An Idea Is Not a Business!

I have to say this once a week to someone about something: “An idea is not a business.” An idea is an idea. Granted, not all ideas are equal. Some ideas are evolutionary, some are revolutionary, a…

Legacy Vs New Customers

Age matters! How old is your company or organization? If your company or organization is older than 15 years, one of your biggest challenges might be how to honor and optimize your legacy customers (t…

Think // Plan // Do

I don’t just coach CEOs. I own or co-own some small businesses as well. In a couple of them I am instituting a framework called Think/Plan/Do. I’m convinced that every successful business and orga…

Blood on the Table

I was talking with a friend recently about a dissolving business relationship. I’d hired a contractor for a job, and it hadn’t worked out, so I’d decided it was time to move on. My friend said, …